Case Studies

Stansted Airport boasts one of the largest surface car-parks in the UK with over 26,000 parking spaces. Being able to track car park shuttle buses with the facility to re-direct buses according to passenger demand was a critical requirement for the airport.

Smart Phone Application

Smart phones used by Customer Service Representative at the Airport forecourt allowed customers to be informed when buses would arrive.

Enhanced Tracking Command and Control

An enhanced tracking solution for National Express, ensured visualisation of where buses were on the airport, the Service Route they were providing and individual running times back to the Airport Forecourt.

Real time Service Level Statistics

Capturing the time buses arrive and leave individual bus stops and the route displayed on head of bus allowed operational SLA to be confirmed and customer complaints dealt with efficiently.

On-board voice announcements

Stansted Airport, sees over 22 million passengers each year, making it the UK's 3rd busiest airport. Providing passenger information on board buses was an important approach in ensuring a smooth running operation.