Case Studies

Corporate Chauffeur Services

Located in the home counties Hallmark Cars undertakes thousands of journeys per week on behalf of a wide range of corporate clients, Airlines and individuals. These may range from a single journey for one client to complex sets of journeys e.g. multiple location pickups of clients travelling together on a single vehicle. Transport is almost entirely operated with an in-house fleet of approximately 150 vehicles, which range in size from executive saloons through MPV's and limousines up to 53 seat coaches.

Identified Problems

Their manual booking system using a work card system no longer met requirements as the complexity of their operation grew and the volume of journey requests increased. Monitoring of driver shifts was problematic especially between control room staff change over and had led to difficulty in driver allocation.

• Information sharing and dealing with booking enquiries was increasingly difficult and accuracy of client information was a growing concern.
• Invoicing was handled by a legacy system which required all job bookings to be re-keyed from manual work cards at the end of each day.

Key Requirements solved

• Ability to share information between staff in a controlled manner
• Ability to handle complex journey bookings easily
• Enquiry processing time should be substantially reduced
• Capability to handle a wide range of different vehicles
• Ability to identify duplicate and erroneous bookings quickly and accurately produce detailed instructions for each driver shift
• A wide range of job pricing tools enabling many different contract rates to be applied
• Automated invoicing as part of booking life cycle
• Flexible reporting facilities, tailored to local needs
• Potential for further enhancements and additional modules to be added to the system as the needs of the organisation continued to grow