Logical Transport. Passenger scheduling and vehicle tracking
- Bristol City Council
- London Borough of Camden
- Vodafone
- Hallmark
- Fleet Support
- Securicor Justice Services
- National Express Dot 2 Dot
Hallmark Executive Cars.
Located
in the
home
counties
Hallmark
Cars
undertakes
thousands
of
journeys
per week
on
behalf
of a
wide
range of
corporate
clients,
Airlines
and
individuals.
These
may
range
from a
single
journey
for one
client
to
complex
sets of
journeys
e.g.
multiple
location
pickups
of
clients
travelling
together
on a
single
vehicle.
Transport
is
almost
entirely
operated
with an
in-house
fleet of
approximately
150
vehicles,
which
range in
size
from
executive
saloons
through
MPV's
and
limousines
up to 53
seat
coaches.
Identified
Problems
Their
manual
booking
system
using a
work
card
system
no
longer
met
requirements
as the
complexity
of their
operation
grew and
the
volume
of
journey
requests
increased.
Monitoring
of
driver
shifts
was
problematic
especially
between
control
room
staff
change
over and
had led
to
difficulty
in
driver
allocation.
Information
sharing
and
dealing
with
booking
enquiries
was
increasingly
difficult
and
accuracy
of
client
information
was a
growing
concern.
Invoicing
was
handled
by a
legacy
system
which
required
all job
bookings
to be
re-keyed
from
manual
work
cards at
the end
of each
day.
Solution
requirements
A number
of key
criteria
were
identified:
-
Ability
to share
information
between
staff in
a
controlled
manner
-
Ability
to
handle
complex
journey
bookings
easily
-
Enquiry
processing
time
should
be
substantially
reduced
-
Capability
to
handle a
wide
range of
different
vehicles
-
Ability
to
identify
duplicate
and
erroneous
bookings
quickly
and
accurately
produce
detailed
instructions
for each
driver
shift.
- A wide
range of
job
pricing
tools
enabling
many
different
contract
rates to
be
applied.
-
Automated
invoicing
as part
of
booking
life
cycle.
-
Flexible
reporting
facilities,
tailored
to local
needs
-
Potential
for
further
enhancements
and
additional
modules
to be
added to
the
system
as the
needs of
the
organisation
continued
to grow.
LT
provided
a
comprehensive
solution
to the
above
operators
needs
and the
LT
development
team
were
able to
implement
a number
of
sector
specific
enhancements
that
enabled
correct
shift
allocation
and
monitoring,
readily
identifying
double
bookings
and
conflicting
resource
allocation.
Benefits
gained
Transport
operations
management
has been
considerably
eased
with the
new
networked
solution,
and
service
levels
improved
by
virtue
of call
and
query
handling
times
being
reduced.
Administration
of this
complex
national
operation
has been
greatly
simplified,
and the
reporting
facilities
provided
a wide
range of
management
and
operational
information.