Case Studies

London Borough of Camden

Camden, recently awarded a Comprehensive Performance Assessment rating of “Excellent”, is an inner city London borough with a diverse population, and faces many challenges in providing a transport service to its community. Camden Transport Services (CTS) provides the transport needs of internal and external clients for:

• Children in need and/or looked after including those with disability and/or special educational needs.
• Elderly people and adults with disabilities.
• Residents that find it difficult to use mainstream public transport independently.

Customer First

CTS’s strategy is to integrate all transport functions into an effective and efficient customer centric service. The introduction of a Information and Communication Technology solution was identified by CTS as a vital means of achieving these strategic aims, particularly in three key areas:

• Management of resources & finances
• Tracking vehicles
• User interaction and access

Control Centre

Following a procurement process undertaken in 2005, in January 2006 Logical Transport were awarded the contract to supply CTS with the LT enterprise edition 2 solution to manage all CTS operations.

Mobile Communications

Full communications and vehicle tracking facilities for all of LBC’s passenger fleet, currently some 55 vehicles will be provided. PDA's installed in custom built secure cradles and GPS receivers will utilise the LT Mobile communication module of LT enterprise edition 2. The mobile solution provides optional driving instructions by seamlessly integrating with proprietary Navigation Software. A five year customer support package deal has also been reached.